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FAQs

 

 

 

  

 

Products

We strive to create products that use as many natural, organic, and fair trade ingredients in all of our products.  It is important to us to only support suppliers and businesses that take this mission seriously.  

The term "all-natural" carries many meaning, from both a legal and cultural standpoint, so we try not to use that term.  However, we carefully consider the source and process of every single ingredient we use in our products.  


We use are micas, pigments, lakes, dyes, activated charcoal and oxides and natural colorants to color our products.  In some instances, certain ingredients in fragrance oil (namely, vanillin) will also color products.  We mainly use micas, pigments, activated charcoal in our soaps, scrubs and body was, lakes and dyes in our bath bombs and bubble scoops.  We also use natural colorants (rose petal powder, match powder, moringa powder, cocoa powder, turmeric, and red palm oil) to color our products.  All of our products lists all of the ingredients included in our products, including colorants.

No.  While our colored product do produce colors when you use them, they have been carefully formulated not to stain your clothes, shower/tub or your skin.  

No.  Our body products have been meticulously formulated to include just the right ingredients to produce skin-loving, hydrating and absorbing products that don't leave the skin feeling greasy.  Our products are for all skin types!

Yes!  Milk and Bubbles products are safe to use on kids.  Our soap is NOT tear-free, so we don't recommend using on children who must use tear-free products.  Our body lotion and bath soap includes aloe vera, coconut milk, and colloidal oatmeal to make for a soothing tub experience.  We also carry unscented versions of our body cream and soap. 

Orders & Delivery

Please allow up to 5 business days (not including weekends or holidays), for us to process your order. Our products are handcrafted in small batches to optimize quality, and take a bit longer to prepare.

After your order has been processed and shipped, please allow an additional 3-5 business days (not including weekends or holidays) for your Milk & Bubbles package to arrive.

Once your order ships, you'll receive an email notification that contains a tracking number. You can track your order by looking up the tracking number on the delivery company's website. 

The purchaser is responsible for providing the correct mailing address.  Before finalizing your order, be certain your shipping address is correct.  

If you happen to notice that you entered the wrong address, you can email us at info@milkandbubbles.com with the correct shipping address before your shipping label is created.

We are not responsible for goods delivered to and incorrect address that was input at the time of ordering.

Once your shipping label is created, we will not be responsible for the incorrect address and the subsequent delivery.

We currently ship to the United States only. 

At Milk & Bubbles we take pride in our products and we want happy and returning customers.  Every now and then, what you buy isn't the smell or feel you expected - and that's a real bummer!  We get it.  For that reason, we offer up to a 30-day guarantee on all of our products.  

Please read carefully for how to request a return or exchange your products.  

Bath Products.  Bath products are eligible for return within 30 days of delivery (according to your tracking number). If 30 days have passed since your items were delivered, we unfortunately can’t offer you a refund or exchange. 

Candles.  Candles are eligible for a return within 14 days of delivery (according to your tracking number).  If 14 days have passed since your items were delivered, we unfortunately can’t offer you a refund or exchange.  We will only accept unused and unburned candles. 

To begin the refund process, please send fill out the form on our website.  You will need to provide us with:

Your full name

Contact information

Order number

Reason for exchange (this helps us improve customer experience)

If you’d like an exchange, please include which item (of comparable size) you would like to receive. 

NOTE:  You will be responsible for the return shipping on returned or exchanged products.  We cannot refund your original or return shipping costs.


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