At Milk & Bubbles we take pride in our products and we want happy and returning customers. Every now and then, what you buy isn't the smell or feel you expected - and that's a real bummer! We get it. For that reason, we offer up to a 30-day guarantee on all of our products.
Please read carefully for how to request a return or exchange your products.
Bath Products. Bath products are eligible for return within 30 days of delivery (according to your tracking number). If 30 days have passed since your items were delivered, we unfortunately can’t offer you a refund or exchange.
Candles. Candles are eligible for a return within 14 days of delivery (according to your tracking number). If 14 days have passed since your items were delivered, we unfortunately can’t offer you a refund or exchange. We will only accept unused and unburned candles.
To begin the refund process, please send fill out the form on our website. You will need to provide us with:
Your full name
Contact information
Order number
Reason for exchange (this helps us improve customer experience)
If you’d like an exchange, please include which item (of comparable size) you would like to receive.
NOTE: You will be responsible for the return shipping on returned or exchanged products. We cannot refund your original or return shipping costs.